What forms of payment do you accept?
INFINITY accepts Visa, MasterCard, American Express and Discover. We also accept PayPal. We do not accept cash, checks or cash-on-delivery (C.O.D.). If you need to finance your purchase PayPal handles this also, we do not offer financing directly.

Can I order by phone or email?
We use the industry’s highest form of encryption, SSL so your online purchases are secure. However, we are all real people here and ocean ethusiasts too, not just a call center so please feel free to call (949) 661-6699 to directly call our showroom / sales floor.

What currency are INFINITY web store prices displayed in?
All prices are shown in U.S Dollars. If you are interested in shipping outside of USA please contact info@infinitysurf.com.

Can I make a change to an existing order?
Sure. You may make changes to your order up until your order has begun being processed. Please contact us by email at info@infinitysurf.com with the order modifications you would like. Please note that not all changes can be guaranteed as the order may be too far into the shipping process. Ensuring that your order is correct in your Shopping Cart is always the best policy to save any disappointment at a later date.

What If I am ordering and there is an error in the checkout?
If you have any Technical Issues whilst using the site, please contact our Customer Service Department and we will assist you immediately at (949) 661-6699.

How can I track the status of my order?
When your order ships from us, you will receive an email confirmation with your shipment tracking number and a link to the shipping company website.

Why is my tracking information not appearing?
Even though your order has shipped, it may take up to 48 hours for tracking information to appear on a carrier’s website. This is due to the timing of updates made by the carrier’s tracking system. Please refer to the estimated delivery dates that appear on your order confirmation email. If the estimated delivery dates have passed and the carrier’s tracking information hasn’t changed, our customer service team is happy to help. Email info@infinitysurf.com or call (949) 661-6699 from 9:00 AM to 5:00 PM PT, Monday through Friday.

Will I have to pay customs, duties and other import taxes for international shipping outside the USA?
Each destination country has their own policies with goods entering the country. Shipping charges on the Infinity Surf website DO NOT include customs, duties and other import taxes charged by destination countries. 

Where’s my confirmation email?
If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam. Please contact us by email with your full name and order number and we will confirm your order. 

CANCELLATIONS

How do I cancel my order?
You may cancel your order up until your order has begun being processed. Please contact our customer service department. We will send an email confirming the order cancellation. Due the nature of the product (water), any received and opened and/or used products cannot be returned or exchanged unless they qualify for product warranty guidelines.

Restocking Fee and Refunds
We understand that sometimes orders may need to be canceled or returned. However, please note that all canceled or refunded orders will incur a 5% restocking fee. This restocking fee covers the non-refundable transaction fees charged to us by our payment processor and other associated costs.

By completing a purchase on our website, you acknowledge and agree to this policy.